Hear it call your own phone
Half an hour. We build a flow for your enquiries and run it against your number.
AI agents
Sounds like you. Knows what you know.
An agent is who your customers talk to: on the phone, by text, on WhatsApp, by email and in web chat. You decide how it sounds, what it knows and what it's allowed to do.
A man in his 50s from Manchester with a natural, friendly Mancunian accent. Warm, down-to-earth and reassuring, like an experienced adviser on the phone. Calm, unhurried pace.
Accents Tap one to hear it
Languages The same agent, in the language you choose
Any voice, any accent.
Write a sentence or two about who should be on the phone: their age, where they're from, how they come across. Unibound makes that voice, and you hear it before a customer does.
Yours, not a stock voiceStart from one of ours or design your own, so your agent sounds like it belongs to your business and your region.
More than a dozen languagesChoose the language separately from the voice. Messages are written in it too.
A real conversationIt listens while it talks, so people can interrupt, and it hangs up politely when the call is done.
It answers from your material, not from guesswork.
Add your website, your documents and the answers your team gives every day. The agent looks things up in the middle of a call or a chat.
One library, every agent
Prices, policies, opening hours, how your service works. Update it once and every conversation uses the new answer.
The same answer on every channel
What it says on the phone is what it writes in web chat, on WhatsApp and by email.
It says when it doesn't know
If the answer isn't there, the conversation goes to a person in your inbox, with everything said so far.
It does things, not just talks.
Give an agent tools and it can act in your own systems while the customer is still there.
Check
Look up an order, an account or an appointment in your own system and read back what it finds.
Book
Agree a time for a call-back or a visit and write it where your team will see it.
Update
Save what it learns on the contact and send it on to your CRM as it happens.
Put through
Transfer a caller to the right person, or hand a chat to your team, when that's what they need.
Not only for sales. For the customers you already have.
The same agent that chases a quote can answer a delivery question at midnight, and knows when to fetch a person.
