Hear it call your own phone
Half an hour. We build a flow for your enquiries and run it against your number.
Solutions / Team calling
Team calling, with the AI doing everything but the talking.
Some calls should be made by a person. Unibound gives your team a queue that fills itself, dials one contact after another, shows the history while they talk and handles the follow-up when they hang up.
What goes wrong without it.
Callers spend the day not talking
Finding the next number, reading notes, writing up the last call, sending the email they promised.
Warm leads wait in a spreadsheet
The people most likely to buy are mixed in with everyone else, and reached in whatever order the list happens to be in.
What was said is lost
The outcome lives in someone's head or a hurried note, so the next step depends on them remembering.
How team calling works in Unibound.
It is a flow: a diagram of what should happen and when. You can open it, change any step and test it on your own phone before a customer hears it.
The queue fills itself
Flows add the contacts that need a person: warm replies, booked call-backs, quotes ready to close. Or upload a list of your own.
Start calling
The softphone in the browser dials one contact after another. The contact card and history are on screen before they answer.
Pick an outcome
Going ahead, call back Tuesday, not interested. The outcome stops the flow, opts them out or books the next call.
The flow does the rest
The call is transcribed, the contact is updated, and the confirmation, quote or reminder goes out without anyone writing it.
Where your people come in.
This is the other half of the platform: the calls only a person should make. The AI's job here is to make sure each one is to the right contact, at the right moment, with everything already on screen.
Take over, hand back
The AI and your people work the same contacts in one inbox and one call queue.
AI and your team
Change any step
Every path is drawn, not buried in a prompt. Add a branch, a wait or a channel in a minute.
How flows work
Rules the AI can't bend
Opt-outs, calling hours, daily limits and spend are checked by the system before every call and message.
See the safeguardsQuestions about team calling.
Is this an auto-dialler?
It is a dialling session: the softphone calls the next contact when your caller is ready, so there is a person on every call from the first ring. There are no silent or abandoned calls, because nothing is dialled before someone is there to speak.
Can we upload our own calling list?
Yes. Upload a CSV, match the columns, and a calling plan is made on the spot. Each contact's result is saved against the campaign.
Are calls recorded and transcribed?
Calls are transcribed after they end and saved to the contact, alongside their messages and any AI calls, so anyone can pick up the history.
What do team calls cost?
8 credits for each started minute on Unibound numbers, which is 8p, on top of the platform fee. Team calls are part of the Team plan, which has up to 20 users.
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