Hear it call your own phone
Half an hour. We build a flow for your enquiries and run it against your number.
Solutions / Appointment reminders
Appointment reminders that can rearrange, not just remind.
The day before, the customer gets a WhatsApp or text. They can confirm, or agree a new time in the same conversation. No reply gets a phone call, and your team is told about anything still at risk.
What goes wrong without it.
A no-show wastes half a day
A surveyor, a fee earner or a clinician is sent to an appointment that was never going to happen.
One-way reminders don't fix it
“Reply YES to confirm” does nothing for the customer who needs Thursday instead. They just don't turn up.
Rebooking is all phone tag
Your team rings, leaves a voicemail, gets a call back while they are busy, and the slot stays empty.
How appointment reminders works in Unibound.
It is a flow: a diagram of what should happen and when. You can open it, change any step and test it on your own phone before a customer hears it.
An appointment is booked
Sent in from your calendar, booking system or CRM, with the time and place.
A reminder the day before
By WhatsApp or text, at the time you choose, with the details in writing.
Confirm or rearrange by reply
The AI offers free slots, agrees a new time and updates your calendar. The new time is confirmed in writing.
No reply? A call, then your team
The AI rings to confirm. If that goes unanswered too, your team is notified while there is still time to fill the slot.
Where your people come in.
Most confirmations need nobody. Your team hears only about the appointments still in doubt, early enough to do something about them.
Take over, hand back
The AI and your people work the same contacts in one inbox and one call queue.
AI and your team
Change any step
Every path is drawn, not buried in a prompt. Add a branch, a wait or a channel in a minute.
How flows work
Rules the AI can't bend
Opt-outs, calling hours, daily limits and spend are checked by the system before every call and message.
See the safeguardsQuestions about appointment reminders.
Do appointment reminders reduce no-shows?
Yes. Studies in healthcare, where this is best measured, consistently find that text and phone reminders cut missed appointments, and that reminders which let people cancel or rebook free up slots that would otherwise be wasted.
Which channel works best for reminders?
Start with the one your customer already uses with you. WhatsApp and SMS suit short confirmations, and a phone call catches the people who don't reply. A flow can use all three in order.
Can it update our calendar?
Yes. When a customer rearranges, the flow calls your calendar or booking system to move the appointment, then confirms the new time in writing.
What does a reminder cost?
A UK text is 7 credits, which is 7p. WhatsApp messages carry no charge from Unibound, and Meta bills you directly for templates. An AI call is 16p for each started minute, and nothing if unanswered.
Read more on this.
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