Hear it call your own phone
Half an hour. We build a flow for your enquiries and run it against your number.
Solutions / AI receptionist
An AI receptionist for the calls your team can't take.
Every call to your number runs through a flow. In opening hours it rings your team. When nobody can pick up, an AI agent answers in a voice you chose, deals with what it can and books a call-back for the rest.
What goes wrong without it.
Missed calls are missed work
A caller who reaches voicemail often rings the next firm on the list instead of leaving a message.
After hours is when people call
Evenings and weekends are when your customers have time. They are also when your office is shut.
Reception is a full-time job
Somebody skilled is answering the same six questions when they could be doing the work only they can do.
How AI receptionist works in Unibound.
It is a flow: a diagram of what should happen and when. You can open it, change any step and test it on your own phone before a customer hears it.
Someone rings your number
A Unibound number, or your existing number forwarded to it. Every call starts the flow you drew.
In hours, your team's phones ring
Everyone at once, one by one, round robin or whoever has been idle longest. They answer in the browser.
Nobody free? The AI answers
It answers from your knowledge, takes the details, and can check and book in your own systems.
Urgent goes to a person now
A text to whoever is on call for emergencies. Everything else becomes a call-back at the top of the morning queue, with the transcript.
Where your people come in.
The AI is the cover, not the replacement. Your team still answers when they can, callers can ask for a person at any point, and no call is lost when nothing can answer it.
Take over, hand back
The AI and your people work the same contacts in one inbox and one call queue.
AI and your team
Change any step
Every path is drawn, not buried in a prompt. Add a branch, a wait or a channel in a minute.
How flows work
Rules the AI can't bend
Opt-outs, calling hours, daily limits and spend are checked by the system before every call and message.
See the safeguardsQuestions about AI receptionist.
What is an AI receptionist?
An AI voice agent that answers your phone the way a receptionist would: it greets the caller, answers common questions, takes messages, books appointments and passes calls to the right person. Unlike voicemail or a phone menu, the caller has a conversation.
Can callers still reach a person?
Yes. You decide when calls ring your team first, and a caller who asks for a person is transferred or booked a call-back. The transcript goes with them so they don't repeat themselves.
Does it sound like a robot?
No. It listens while it speaks, so callers can interrupt, and you choose or design the voice and accent. You hear it on your own phone before any customer does.
Can we keep our phone number?
Yes. Use a number from Unibound, bring your own Twilio account, or forward calls from your existing number.
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